Data deletion
This page explains how users can request account deletion, what data is removed, what may remain anonymized, and the expected deletion timelines.
1. How to request deletion
In-app deletion
Users can delete their account from the app via Profile, Settings, and Delete Account, where available.
Email request
Users can also contact support@unera.app and request deletion of the Unera account and associated data. We may request verification information before processing the request.
2. What data is deleted
- Personal profile data such as name, email, profile biography, nationality, interests, and languages.
- University and Erasmus-related information.
- Profile photos and uploaded images where applicable.
- Account credentials, session data, and device-related account information.
- Location details such as city or coordinates if previously provided.
3. What may remain anonymized
- Messages may remain visible in chats for other users, but the sender is shown as "Deleted User".
- Groups or events created by the user may remain if needed for other users, again without personal identification.
- Some technical logs may remain temporarily for security, fraud prevention, or legal compliance, but only in anonymized form.
4. Retention timeline
- Personal data is deleted immediately where possible or fully removed within 30 days.
- Backups containing residual data are automatically overwritten within 90 days.
5. Irreversibility
- Deleted accounts cannot be recovered.
- Personal data is permanently removed.
- Users who want to return must create a new account.
6. Contact
For questions about deletion or privacy, contact support@unera.app.
We aim to respond to deletion requests within 7 business days.